FAQ

Delivery Costs

 

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We offer FREE UK standard delivery.

If we agree to a non standard delivery and a shipping cost is incurred it will be added and clearly shown on the invoice when completing your order. 

Once you have placed your order with the Wisdom of Wellbeing Shop you will receive an e-mail confirming the purchase details of your order.   Should you not receive this email confirmation within 24 hours please get in touch.

 

Upon receipt of your cleared payment, it is our aim to dispatch orders within 1 to 2 working days, Monday to Friday with the exception of UK Bank holidays.  Should there be a delay in dispatch for any reason we will inform you as soon as we possibly can.

Returns & Refunds

 

ReturnsIn the unlikely event you are not happy with your order you can returned goods to: 

Wisdom of Wellbeing 8 Pinchbeck, Alderscholes Lane, Thornton, Bradford, BD13 3SY  West Yorkshire.

 The returned goods must be unused and include all their original packaging. The cost of the return is at your own expense.  It is advisable to use a secure delivery method which requires a signature upon receipt and return to:

A refund for the goods will be processed, minus our original delivery cost within 14 days of receipt of the returned goods.

 

 

Faulty Products

 

We are careful when selecting and packaging your items to ensure they arrive in good condition.  In the unlikely event of a product arriving damaged or not what you ordered please advise us by email at info@wisdomofwellbeingshop.uk we will replace it free of charge or provide a full refund as appropriate when, returning the goods to us at the address under “Returns & Refunds” within 30 days of receipt.  In these circumstances we will also refund the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

The “return and refunds” terms do not affect your Statutory Rights.

 

For full information on Delivery and Returns please take a look at our terms & conditions page.

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